Website Hosting Hiccups… ‘Hic!’

While the progression of our business has been heading in the vertical direction, we had a little hiccup over the past couple of weeks, when we decided to rebuild our website. We were hosting our last website through MYOB Atlas* (who awesomely offer a FREE website with optional e-commerce functionality for one year, plus a FREE com.au web address for two years) and, they were great, but just not really what we needed in terms of site accessibility and options, so, we decided to look for another website hosting company.

confusionWe proceeded with caution through the minefield of hundreds of website hosting companies… ‘Do we just go with one of the big names, like Crazy Domains, or Go Daddy?’ we asked ourselves. The discussion was involved, and lead to a couple of major points; we needed a specific type of website – one that allowed quite a few customisable options, not included in some hosting packages. The major concern that, in our eyes was not negotiable, was customer service; will they respond to emails? Will they be helpful when problems arise? Do they have good old fashion service?

After many hours on the Whirlpool forums (one of the best Aussie forums for info on telecommunications), we decided to take the word of other happy customers and go with Net Virtue* for our web hosting. Well, we are certainly glad we chose them, because they are terrific! I am not exaggerating here; they have the BEST customer service (via email – haven’t had the need to call them yet) that I have ever experienced – ever! For example, I submitted a low-priority ticket (yes, you get to choose the priority level, depending on your need) and they responded within 3 minutes. Not only that, but they have 24 hour email support, and that is just as quick. We had plenty of questions when attempting to build our new site, and, even at 3am, they responded very quickly, with helpful, relevant replies. I very highly recommend these guys for business hosting, and I am not the only person singing their praises.

Oh, and just so you know,  in no way have we been paid or compensated for writing this website hosting review, we just appreciate great service!

 

* If you’re interested in Net Virtue, you can check them out at http://www.netvirtue.com.au/, or for MYOB’s free website, see http://www.gettingbusinessonline.com.au/.



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